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Return & Refund Policy

Weaver Equine is happy to assist you with your return. All merchandise must be returned in un-opened containers with original product packaging within 30 days of purchase for a refund (less shipping and handling). We accept returns through the US mail, FedEx, UPS, large freight shippers as well as other carriers.

All returns must be accompanied by a return authorization number which is assigned through our returns center. Packages without proper documentation may not be able to be processed or may be subject to longer processing times.

Refunds are processed within 1-2 weeks of receiving returned merchandise.

To start your return, click here.

Make sure that all items that are returned are packed in the appropriately sized box and all items are secured within the package. Items and contents can shift during transit and properly securing items will prevent damage.

Customized Goods:

Please note that any customized goods, including personalized items or items altered according to customer specifications, are not eligible for return, exchange, or refund unless they are damaged or defective upon arrival.

Returning Liquids or Aerosols:

Do not ship liquids or aerosols back to Weaver Equine. In many cases these items have additional handling instructions or Hazmat concerns. Instead please contact our Customer Care Team for further instructions on returning this item.

Returning Knives or Sharp Items:

Knives or items with sharp edges must be returned in original packaging making sure sharp edges or points are properly covered for the safety of the handlers.

Returning Large Freight Items:

Large freight items can be returned within 30 days in unused condition. Please note, that you are responsible for arranging and funding the return of large freight items. If this item was damaged in shipping please contact customer service for more information.

Exchanging Merchandise:

At this time Weaver Equine does not allow for merchandise purchased to be exchanged for other items. Instead, please visit www.weaverequine.com to place another order.

Warranty Information

Weaver Equine warrants its aluminum, galvanized and steel equipment products for a period of one year to be free from defects in material and workmanship under correct and proper use and normal operating conditions. This warranty does not extend to any component parts not manufactured by Weaver Equine.

Prior authorization from Weaver Equine's customer service department is required before any component parts or equipment can be accepted by Weaver Equine for repair, replacement, or credit under this warranty. Repair or replacement will be at the option of Weaver Equine. The warranty shall not apply if it is determined by Weaver Equine that the equipment or parts have been subject to abuse or misuse, damage through no fault of Weaver Equine or its employees, or altered by someone other than Weaver Equine or authorized by Weaver Equine.

Weaver Equine makes no express warranties other than those that are specifically described herein. This warranty is exclusive and in lieu of all other warranties express or implied. There are no implied warranties of any kind including merchantability or fitness for a particular purpose. If any Weaver Equine product is not exactly what you hoped for, simply return it promptly to the place of purchase for a refund.

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